Returns

Returns, and Exchange Policy
 
Effective 10/01/2010
 
Please read and understand our warranty and return policy before placing an order.
WE ACCEPT RETURNS ON ALL UNUSED AND UNOPENED ITEMS RETURNED TO US WITHIN 30 DAYS. A 15% re-stocking fee will apply. Please double check your spelling on your customizable items. We personally triple check your engraving entry for typos and misspellings and will confirm with you, the design, layout and spelling before the item goes into production. After the item enters production, we will not be held accountable for any spelling or design errors. Returns will not be accepted.
SIMPLY SEND US AN EMAIL WITH AS A MANY DETAILS AS YOU CAN PROVIDE AND WE WILL SEND A PRE-PAID RETURN LABEL.
if THERE WAS NO ERROR MADE ON OUR PART (SEE BELOW) WE WILL ASK THAT YOU COVER THE RETURN SHIPPING COSTS.
Shipping fees are non-refundable unless there was an error made on our part. (item arrived damaged, wrong item sent. )
  
For orders that are older than 30 days we can not accept returns for any reason.